Shipping policy

Your order will be shipped within 48 business hours of KOIKOI Clothing receiving receipt of payment and/or payment confirmation.

All South African deliveries are affected through UAfrica, which acts as an umbrella for local couriers. All international orders, will be delivered with DHL International. 

Delivery cost per order is added to the total cost of the order, once proceeding to checkout. This amount will differ depending on the location of the delivery address. 

Should your order not fit into one sleeve that is provided by the courier, KOIKOI will compensate for any additional costs to fulfil the order.

All order’s above R1000 for delivery within South Africa, will receive free delivery.

If the order has not been received after 10 working days from date of payment, the customer has the option to cancel the order and be fully refunded.

 

South African Tracking

Once you have completed your purchase via the KOIKOI online store, you will receive an email with a shipment tracking link, and then a notification from uAfrica on the day of delivery.

UAfrica is available for anyone to view on www.uafrica.com

If you have any queries, please email us at info@koikoi.co.za